Delays in customer support responses

官方状态页 已解决

开始

2026年10月23日 11:41 UTC+8

已解决

2026年10月23日 13:58

持续

2 小时 17 分钟

事件进展

1. 已解决

   All impacted services have now fully recovered.

   2026年10月23日 13:58 UTC+8
2. 观察中

   We have applied the mitigation and are monitoring the recovery.

   2026年10月23日 13:47 UTC+8
3. 已定位

   A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.

   2026年10月23日 12:43 UTC+8
4. 调查中

   As a temporary solution, customers looking to reach out to OpenAI Support can email [[email protected]](mailto:[email protected] "[email protected]").

   2026年10月23日 11:57 UTC+8
5. 调查中

   We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.

   2026年10月23日 11:41 UTC+8