Delays in customer support responses
Official status page Resolved
Updates
- Resolved
All impacted services have now fully recovered.
- Monitoring
We have applied the mitigation and are monitoring the recovery.
- Identified
A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.
- Investigating
As a temporary solution, customers looking to reach out to OpenAI Support can email [[email protected]](mailto:[email protected] "[email protected]").
- Investigating
We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.