HeyGen Status

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Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions

Official status page Resolved

Started
Sep 9, 2026 · 19:25 UTC
Resolved
Sep 9, 2026 · 23:03
Lasted
3h 39m

Updates

  1. Resolved

    The incident has been resolved.

  2. Identified

    Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related.