HeyGen Status

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Voice cache degradation

Official status page Resolved

Started
Feb 6, 2026 · 19:25 UTC
Resolved
Feb 6, 2026 · 19:44
Lasted
19 min

Updates

  1. Resolved

    We have identified the problem and put in a correction. Service should be behaving as usual. The cache was in a bad state and some speech audio generations would have been corrupted. This issue began with a deployment on our side at 3am PST. So any videos between then and 1130am PST might have been impacted

  2. Investigating

    We had a voice cache degradation where some generations were not executed and multi-scene videos would have been impacted. The issue began around 3am PST