SIP call failures

官方状态页 已解决

开始

2026年7月31日 11:08 UTC+8

已解决

2026年7月31日 13:29

持续

2 小时 20 分钟

事件进展

1. 已解决

   After our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly.

   2026年8月1日 03:15 UTC+8
2. 已定位

   Our engineers are putting together a targeted fix to resolve the remaining SIP failures in the US region.

   2026年8月1日 02:02 UTC+8
3. 已定位

   We have identified the root cause of the failed SIP calls and prepared a fix.

   2026年7月31日 21:26 UTC+8
4. 已定位

   Our team is still actively working to restore all calls and phone numbers to their normal working state.

   2026年7月31日 21:01 UTC+8
5. 已定位

   Calls should be back to normal for the EU and India residencies. The US residency may still experience some downtime, but our team is working to resolve the issue. In the meantime, the immediate workaround is to remove the affected number and re-add it, if possible.

   2026年7月31日 19:10 UTC+8
6. 已定位

   Our team has identified a potential cause of the call outages and is currently validating a fix. We will share further updates as soon as we have more information.

   2026年7月31日 17:06 UTC+8
7. 调查中

   Following the earlier fix, we're seeing renewed inbound call routing failures for a portion of phone numbers. We're currently investigating.

   2026年7月31日 14:18 UTC+8
8. 已解决

   The issue has been resolved. Call routing is now fully restored, and we're assessing follow-ups to improve proactive alerting and prevent recurrence.

   2026年7月31日 13:29 UTC+8
9. 已定位

   We've identified a likely contributing factor related to infrastructure resource constraints affecting SIP call routing. We're currently validating a fix.

   2026年7月31日 12:00 UTC+8
10. 调查中

    Starting at ~1:00 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality.

    2026年7月31日 11:08 UTC+8