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Video upscale tasks cannot be started

Official status page Resolved

Started
Jan 2, 2026 · 06:04 UTC
Resolved
Jan 2, 2026 · 16:56
Lasted
10h 52m
Affected components
App Backend Public API

Updates

  1. Resolved

    This incident has now been resolved.

  2. Monitoring

    A fix for the issue is rolling out, users should see successful video upscales shortly.

  3. Identified

    We have identified the root cause of the problem affecting video upscaling and are working towards a solution to restore the service for all users.

  4. Investigating

    Our engineering team is investigating a problem with video upscaling that is affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

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