We've identified a problem and are working on a fix
Official status page Resolved
Updates
- Resolved
This incident has now been resolved.
- Monitoring
We've rolled out a fix and are seeing errors and generation throughput normalize. We are working through a backlog of generations so queue wait times are still likely to be elevated for some time. We will post another update when wait times have normalized.
- Identified
We're starting to see improved queue wait times, especially for Runway Dev API platform generations. We're still working through a large backlog of generations.
- Investigating
We're observing longer than normal queue wait times. Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.